You want to know how we use your data or you have other questions in terms of data protection? You can find all fundamental replies on the following pages!
1. What are personal data?
Personal data is such information, which can be assigned to your person. Among these are for example your name, your address, your phone number, your bank details and your e-mail address. Information, which can not be directly linked to your person, does not rank among them.
If you want to use one of our personalised services, order a product, or to take out a subscription, we will ask for specific personal data.
2. What are personalised services?
Personalised services are such services for which you have to register with your personal data. The object of these services is a comfortable and quick tailoring of our online-offers to your personal interests.
Your log-in or registration data are accessible and changeable at all times at all company portals, where you register with your personal data, under the link “Edit profile”.
Of course, you can delete your data at all times. Insofar as imperative data specifications are affected by deletion, this however leads to the fact, that you are no longer able to use the personalised service.
3. How will my data be used?
The personal data collected when operating our websites will without your consent only be processed and used to process contracts and handle your inquiries and as well for service matters. Beyond that, your data is processed and used for purposes of advertising and market research or sweepstakes and for the provision of e-services on an as-needed basis, only if you have given your prior consent. The same applies to processing and use of your data for purposes of advertising tailored specifically to you or Newsletters.
4. What do we in our company mean by advertising, market research?
By advertising, market research we mean:
- Information on our complete selection of goods
- Information on our services
- Information on our sweepstakes
- Information on our Newsletter service
- Information on the customer retention programme
- Customer surveys (e.g. on customer satisfaction).
5. What do we mean by specifically tailored advertising?
Within the scope of our personalised services we compile, in case of your consent, advertising tailored specifically to you and a personal user profile. For this purpose, the registration data known from the use of our portals and the stored data about the use of our services (frequency, duration, participation in sweepstakes, purchase of goods, use of offered services and content), are amalgamated in a data base. There, the registration and user data are automatically analysed with a view to match the user profile resulting from it with our offered products and services. After that, we are able to launch advertising tailored to you personally. Hence, you are spared a provision of information unnecessary to you; to us, your data allow a more targeted address. The user profile for example makes it possible for us to provide you, after storage of your preferred item or preferred service, by e-mail or Newsletter with advertising tailored individually to you. Of course, we draw up the user profile only based on your activities within our portals.
6. What are cookies?
A cookie is a small data set which can be filed on your hard disk. This data set is generated by the web-server, with which you have set up a connection by means of your web-browser (e.g. Internet Explorer, Mozilla Firefox), and then sent to you. By means of the cookie you can be recognised when visiting the website, without having to enter data again already entered before (e.g. password).
Currently, most of the browsers as a standard are set up so as to accept cookies automatically. However, you have the possibility to set up your browser so as to reject cookies or to display them in advance. In addition, you can delete cookies at any time in your system (e.g. in the Windows Explorer). For this, please use the help function in your operating system or take a look at the page “Help”.
7. Does our company use cookies or analysing programmes?
Yes, we use cookies on our websites. Generally, we use cookies to analyse the interest in our websites. Our cookies for the personalised services, do not contain any personal data and are only used to offer you a service as comfortable and safe as possible. For example in terms of personalised services we ensure that you do not have to identify yourself again and again by entering your user name and password on each single page of offered service. To ensure this for you, we use so-called "session-cookies". These cookies are deleted again after you have closed your browser. In order to make our personalised services available to you, it is required that you accept our cookies.
When applying our web analysing programme/s, to which you have to give your prior consent, cookies are likewise used, to allow analysis of the use of our website. The pieces of information generated with the help of the cookie about your use of the website (including your IP-address, in anonymized form) in this context remain under the data sovereignty of our company in terms of data privacy laws. The company makes use of these pieces of information, to evaluate usage of the company websites and of the online shops and to compile reports on the activity of the internet pages. You can prevent installation of the cookies by a respective setting of your browser software. However, please consider that in this case you may possibly not use all functions provided by our Internet pages in their entirety. Additionally, you can contradict the use of web analysing programmes at all times in the data privacy statement.
8. Do I have a right to information?
Of course, you are entitled at all times to be informed which personal data we store about you. To this end, please refer to the responsible department of our company or to our data protection officer (address see at the end of this statement).
9. Do I have a right to data change or data erasure?
You are at all times entitled to revoke your consent to usage of data in part or completely with effect for the future. In this case we will delete your relevant data. In exceptional cases however deletion may conflict with laws in particular with regard to data for purposes of statement of accounts and bookkeeping.
10. Are my data passed on to third parties?
On principle, your data are not passed on to any third party. Any disclosure to the enterprises of our company / group or to other third parties mentioned in the declaration of consent, only takes place with your consent and insofar as such addressees have committed themselves towards us to compliance with the applicable data protection regulations.
For purposes of processing your inquiries and your use of our services we also entrust service providers. These service providers are bound by contract to compliance with data privacy regulations, and are not deemed to be third parties in terms of data privacy law.
11. Does this data privacy statement also apply to online forums and Chats?
When communicating in online forums and chats, which are made accessible to you on the pages by our company, you are in a public domain. Therefore, the data privacy statement does not cover this kind of transmission of your personal data. Please consider this when using these offered services.
12. What applies to SMS- and e-mail services?
This statement regarding data protection does not apply to websites of other providers, which can be frequented via links on our websites. Please therefore note the respective regulations of other providers regarding data protection.
13. Does this data privacy statement also apply to websites of other providers?
This statement regarding data protection does not apply to websites of other providers, which can be frequented via links on our websites. Please therefore note the respective regulations of other providers regarding data protection.
14. What about the technical safety when transmitting my data?
Personal data stored by us is stored in safe operating environments, and are not accessible to the public. In certain cases, like e.g. when specifying your password, the personal data is encrypted by means of a safe technique before the transaction is executed. Our servers make use of the Secure Socket Layer- (SSL) technology to protect the transmission of personal data. This means that the communication between you and the relevant servers of our company takes place with the help of a recognised encryption technique. If your browser supports SSL, the transmission of personal data is safeguarded by this function. In this case, most of the browsers indicate by means of a small dialogue box or by means of an Icon, if the safety record is supported. For further information please see under the help function of your browser. Almost all advanced browsers support SSL. In the event that due to limited functionality of your browser you do not have any possibility to use SSL, we recommend you to use the relevant latest version of the Firefox or of the Microsoft Internet Explorer, which you can download on the Internet.
15. Will my call detail records be stored?
When you visit our websites, we also store your call detail records (like e.g. your IP-address etc.). We process or use these after the end of the connection only, if they are required to set up further connections, possibly for purposes of account settlement, to detect malfunctions of telecommunications system and to detect abuse of our telecommunication services. Beyond that, we delete your call detail records normally immediately on the day after termination of the connection, provided that no legal regulations or official orders conflict with it.
16. How does the company protect minors?
Since the protection of minors is particularly important to us, we refrain from sending advertising material to minors, provided that we know the age.
17. Alterations to this data privacy statement
Rapid developments in the field of Internet necessitate that we make adjustments to our data privacy statement every now and then. If as well the respective content of your declaration of consent is affected of this, we will advise you of it. In this context please pay attention to the respective prevailing version of our data privacy statement.
18. Contact person in case of questions or requests for information
In case of questions, comments, complaints and requests for information in conjunction with our statement to data privacy and processing of your personal data you can contact our representative for data protection, who is available for you at the following address:
Data protection officer
Rolf Forstmann
Langobardenring 24
48429 Rheine
