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Terms & conditions

1. Preamble

The following sale, delivery and payment terms apply to the entire business relationship with our customer. The customer recognises them as binding upon it, and expressly waives the inclusion of its own terms and conditions. Under no circumstances shall terms and conditions of business of the customer be part of the contract.

2. Delivery and shipping terms

Delivery shall be made by DHL World to the address provided by the customer.

3. Prices and payment terms

The goods may be paid for by credit card, debit card or PayPal. In the event of goods being returned, the invoice amount may be reduced by the corresponding cost of return. The refund shall be made to the payment method chosen for payment.

GERRY WEBER Retail GmbH reserves the right to check the creditworthiness of the customer and, if necessary, to refuse certain payment types.

Statutory VAT is included in the prices shown.

4. Conclusion of contract / right of free exchange and return policy (trial purchase)

Our offers do not establish any commitment. In legal terms, the offers are nothing more than a non-binding invitation to order goods if desired.

We are entitled to accept an order from the customer within two weeks by sending an order confirmation (in writing or by e-mail) or by delivering the goods ordered. If the 2-week period expires to no avail, the order shall be rejected.

You can return the goods free of charge without giving reasons within 2 weeks of receipt. The goods must be returned using the enclosed postage label. The sales contract shall only take effect once you approve the goods upon receipt, but no later than after expiry of the 2-week return period.

5. Rejection of orders

The decision on whether to accept orders shall be made at the discretion of GERRY WEBER Retail GmbH.
GERRY WEBER Retail GmbH shall endeavour to inform the customer immediately of the decision made. Regardless of the decision made, the customer shall, after placing an order, receive an (automatically sent) e-mail confirming receipt of the order and summarising the details of the order. This confirmation of receipt does not constitute an order confirmation; the confirmation of receipt explicitly does not constitute acceptance of the offer of a contract.

6. Cancellation policy


You can cancel your contract in writing within 14 days without giving reasons (e.g. letter, fax, e-mail) or, if the goods are delivered to you before the deadline expires, by returning the goods. This period shall begin upon receipt of this policy in writing, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and not before fulfilment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 of the Introductory Act to the German Civil Code ("EGBGB") and our obligations pursuant to § 312e paragraph 1 sentence 1 of the German Civil Code ("BGB") in conjunction with Article 246 § 3 EGBGB, and not before the sales contract has become binding for you by your acceptance of the purchased item. The timely sending of your cancellation or of the goods shall suffice to meet the cancellation deadline.

Consequences of cancellation

In the event of an effective cancellation, the performance received by each party must be returned and any derived benefits (e.g. interest) surrendered. Insofar as you are fully or partially unable to return to us the performance and derived benefits received (e.g. benefits of use), or to return or surrender them only in a deteriorated condition, you must pay us compensation for their value. You must pay us compensation for the deterioration and derived benefits only to the extent that the use or deterioration is due to the items being handled in a manner beyond the testing of its properties and functioning. "Testing of its properties and functioning" refers to the testing and trials of the relevant goods as possible and customary in a retail store. Items that can be shipped as packages shall be returned at our cost and risk. Items that cannot be shipped as packages shall be collected at your address. Obligations to reimburse payments must be fulfilled within 30 days. This period shall begin for you when you send your cancellation or the goods, and for us upon receiving them.

7. Retention of title

The delivered goods shall remain the property of GERRY WEBER Retail GmbH until payment is received in full.

8. Warranty

The statutory warranty regulations shall apply unless explicitly agreed otherwise.

9. Privacy policy

Personal data shall be treated as strictly confidential and, subject to our own marketing purposes, shall only be collected, stored, processed and/or used to the extent necessary for the processing transactions. The same applies in relation to the transmission of data to affiliated companies or service partners. The customer may object to the use, processing and transfer of his personal data for our own marketing purposes by sending an informal notification to service@gerryweber.com

We obtain credit information from the following service providers:
INFORMA Unternehmensberatung GmbH, Rheinstrasse 99, 76532 Baden-Baden, GERMANY, Tel. +49 (0)1805/136633 (€0.14/min from German landline, max. €0.42/min from mobile network);
INFOSCORE Consumer Data, Rheinstrasse 99, 76532 Baden-Baden, GERMANY, Tel. +49 (0)7221/50403200;
CEG Creditreform Consumer GmbH, Hellersbergstr. 14, 41460 Neuss, GERMANY

10. Disclaimer for references/links

The following applies to references/links to other third-party websites: GERRY WEBER Retail GmbH expressly declares that, at the time links were created, no illegal content was discernible on the linked pages. We have no control over the current and future design, contents or authorship of the linked/referenced pages. We therefore hereby expressly dissociate ourselves from all contents of all linked/connected pages. This statement applies to all links and references placed on our own website as well as to third-party entries in any established guest books, discussion forums, link directories, mailing lists and any other forms of databases to whose content external write access is possible. No liability shall be accepted for illegal, incorrect or incomplete contents of such information provided, nor for any resulting damage.

11. Copyright and trademark protection

All copyrights or trademark rights to pictures, graphics, text, etc. used belong to GERRY WEBER Retail GmbH or its partners.
Any use without express consent is prohibited.

12. Storage of text of the contract

The text of the contract shall not be stored.

13. Contractual partner

The contractual partner of the customer and thus, inter alia, his point of contact in warranty cases is:

Registered office in Halle/Westphalia
Gütersloh District Court
Commercial Register HRB 11940
VAT ID No. DE 153 362 901
Chief Executive Officer: Florian Frank, Angelika Schindler-Obenhaus, Anja Hecht-Meinhardt

Version 2.2 dated 13.04.2020